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Technical Support Executives Jobs in Rawalpindi, Islamabad, Pakistan

  • Listed: March 25, 2014 5:24 pm

Description

  • Primarily involved in conducting professional trainings for clients on several products/services via remote connection.
  • Providing end to end troubleshooting and support to users through inbound and outbound calls, resolving issues via remote connection (Logmein, Gotomeeting), interacting with clients.
  • To provide and process information in response to inquiries and requests through Emails or follow-up calls.
  • Following standard processes and procedures, identifying and escalating priority issues per client specifications, redirecting problems to appropriate resources, accurately processing and recording call transactions using Management Information System software.
  • Apply critical thinking and problem-solving skills to customer problems.
  • Identify and resolve customer issues.
  • Assist with special projects as assigned.

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