- Listed: March 25, 2014 5:24 pm
- Primarily involved in conducting professional trainings for clients on several products/services via remote connection.
- Providing end to end troubleshooting and support to users through inbound and outbound calls, resolving issues via remote connection (Logmein, Gotomeeting), interacting with clients.
- To provide and process information in response to inquiries and requests through Emails or follow-up calls.
- Following standard processes and procedures, identifying and escalating priority issues per client specifications, redirecting problems to appropriate resources, accurately processing and recording call transactions using Management Information System software.
- Apply critical thinking and problem-solving skills to customer problems.
- Identify and resolve customer issues.
- Assist with special projects as assigned.
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Information about the ad poster
- Listed by: admin
- Member Since: May 29, 2014
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