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IT Administrator Jobs in Karachi, Pakistan

  • Listed: April 8, 2013 12:11 pm

Description

De calls Communique (Pvt) Ltd required urgent IT Administrator for Call Center. In this role, you will act as a liaison between technical and non technical people within the firm.
Candidates for this position must have strong customer service and communication skills, both written and oral. Excellent organizational skills are a must for this fast paced, high visibility location.

Responsibilities:

-Troubleshoot and resolve hardware, connection, printer and software issues reported to the
Service Desk
-Update network applications as required
-Maintain daily tape backup and offsite tape storage
-Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
-Conduct technology training for new users
-Provide support to the Technology team
-Conduct briefings and demonstrations for users to enhance system productivity
-Assist in the development of training coursework and materials
-Maintain and expand knowledge base in area of expertise
-Attend courses to develop and keep skills and knowledge current
-Comply with continuing education requirements
-Increase efficiencies, technical ability and interpersonal skills
-Perform routine server monitoring and performance benchmarking
-Monitor and remove virus, spyware, and other non authorized software
-Complete special projects as requested

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